Frequently Asked Questions
How long does it take to process my order?
Orders are generally processed, packed, and prepared for shipment within 1–3 business days after your order is placed.
Business days do not include weekends or applicable public holidays.
How much does shipping cost?
Our standard shipping rates are:
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Orders of $80 or more: Free Shipping
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Orders under $80: $15 Shipping Fee
The applicable shipping cost will be shown at checkout before payment.
How long will my order take to arrive?
Delivery times vary depending on your destination country or region, shipping carrier, customs processing, local delivery conditions, and other factors.
Because delivery times differ by location, we cannot guarantee the same delivery timeframe for every country.
Do you ship internationally?
Yes, Magnote may ship to multiple countries and regions available at checkout.
Available shipping destinations may vary, so please enter your delivery address during checkout to confirm whether shipping is currently available to your location.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the carrier to update the tracking status after the tracking number is created.
Can I change my shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible at:
We will try to update your information before the order is shipped, but changes cannot be guaranteed once processing or fulfillment has begun.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or modify an order.
If your order has already entered processing or has been shipped, we may not be able to make changes or cancel it.
What should I do if my order arrives damaged or incorrect?
Please contact our customer service team at:
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem
We will review the situation and provide an appropriate solution.
Can I return an item?
Yes. You may request a return within 30 days after delivery, subject to our Return & Refund Policy.
All return requests must be approved by our customer service team before any item is sent back.
Can I send a return without contacting customer service?
No.
Please do not send any item back without contacting us and receiving return authorization first.
Packages returned without prior approval or without following the return instructions provided by our customer service team may not be accepted or refunded.
To request a return, contact:
Who pays for return shipping?
For returns that are not caused by a defective, damaged, or incorrect item, customers are responsible for return shipping costs.
Return shipping costs are generally non-refundable.
When will I receive my refund?
Once an authorized return has been received, inspected, and approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account.
Actual processing times may vary depending on your bank or payment provider.
What if my package is marked as delivered but I cannot find it?
If tracking shows your package as delivered, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors where appropriate.
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Contacting the local shipping carrier.
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Contacting us if you still need assistance.
What if my package is delayed?
Shipping delays can occasionally occur due to customs, weather, transportation disruptions, holidays, carrier delays, or other circumstances outside our control.
If your tracking information has not updated for an extended period, please contact us with your order number and we will help review the available shipping information.
How can I contact Magnote?
If you have questions about your order, shipping, returns, refunds, or products, please contact us:
Store: Magnote
Website: musicfridgemagnet.com
Email: a18306263124@outlook.com
When contacting us about an existing order, please include your order number and the email address used to place the order.