FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are generally processed, packed, and prepared for shipment within 1–3 business days after your order is placed.
Business days generally exclude weekends and applicable public holidays.
How much does shipping cost?
Our standard shipping rates are:
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Orders of $80 or more: Free Shipping
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Orders under $80: $15 Shipping
The applicable shipping cost will be shown at checkout before you complete your order.
How long does delivery take?
Delivery times vary depending on the destination country or region.
Actual delivery times may also be affected by the shipping carrier, customs processing, local delivery conditions, weather, holidays, and other circumstances outside our control.
Because shipping conditions vary by destination, we do not guarantee one fixed delivery timeframe for all countries.
Do you ship internationally?
Available shipping destinations will be shown during checkout.
If your country or region is available at checkout, you can place an order for delivery there.
Will I receive tracking information?
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the shipping carrier to begin displaying tracking updates after the tracking number is created.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once fulfillment has started.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or modify an order.
Because orders may begin processing shortly after being placed, we cannot guarantee that changes or cancellations can be made once fulfillment has started.
If the order has already shipped, you may need to wait until delivery and then request a return.
Can I return an item?
Yes. You may request a return within 30 days after delivery, subject to our Return & Refund Policy.
All returns require prior approval from Magnote Customer Service.
Can I send a return back without contacting you first?
No.
Please do not send any product back before contacting us and receiving return authorization and return instructions.
Packages returned without prior approval may not be accepted or processed for a refund.
To request a return, contact:
Who pays for return shipping?
For returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
Return shipping charges are generally non-refundable.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem
Our customer service team will review the situation and provide the appropriate next steps.
How long does it take to receive a refund?
Once an authorized return has been received, inspected, and approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the funds to appear in your account after the refund is processed.
Actual processing times may vary depending on your bank or payment provider.
Are original shipping fees refundable?
Original shipping charges are generally non-refundable for voluntary returns.
If the return is related to an error on our part, please contact us so we can review the circumstances.
What if my package is delayed?
Occasional shipping delays may occur because of customs, carrier issues, weather, holidays, transportation disruptions, or other circumstances outside our control.
If your tracking has not updated for an extended period, please contact us with your order number.
What if my package is marked as delivered but I cannot find it?
If tracking shows your package as delivered, we recommend that you:
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Check around the delivery location.
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Ask household members or neighbors where appropriate.
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Contact the local shipping carrier.
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Contact us if you still need assistance.
What if I entered the wrong address?
Please contact us immediately after placing your order.
If the package has not yet been shipped, we will make reasonable efforts to correct the address.
If the order has already been fulfilled or shipped, address changes may no longer be possible.
Are customs duties or import taxes included?
International orders may be subject to customs duties, import taxes, VAT, or similar charges depending on the destination country.
These charges are subject to local laws and requirements.
Is my payment secure?
Yes. Payments are processed through Shopify and supported payment providers using secure checkout technology.
Magnote does not necessarily receive or store your complete credit or debit card information.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Depending on your location and device, these may include major credit or debit cards and other payment options supported by our checkout.
How can I contact Magnote?
If you need help with an order, payment, shipping, return, refund, or product question, please contact us:
Magnote
Website: musicfridgemagnet.com
Email: b18306263124@outlook.com
Phone: +86 183 0626 3124
Business Address:
Xiao Tan Jie
Zhengzhou, Henan 450099
China