RETURN & REFUND POLICY
Last Updated: September 5, 2026
Thank you for shopping with Magnote. We want to make our return and refund process clear and straightforward.
30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include its original packaging, accessories, and components, where applicable
- Be accompanied by proof of purchase or your order number
Return Authorization Required
All returns must be approved by Magnote Customer Service before being sent back.
To request a return, please contact us at:
Email: b18306263124@outlook.com
Please include:
- Your order number
- The reason for your return
- Photos or videos if the item is damaged, defective, or incorrect
Once your request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions and return destination.
Important
Do not send any product back without contacting us and receiving return authorization first.
Packages returned without prior authorization, or packages that do not follow the return instructions provided by Magnote Customer Service, may not be accepted or processed for a refund.
Return Shipping Costs
For returns that are not caused by a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
This includes returns due to reasons such as:
- Change of mind
- Ordering the wrong item
- Personal preference
- No longer wanting the product
- Other non-defective reasons
Return shipping costs are non-refundable.
We recommend using a trackable shipping service for all authorized returns.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Our customer service team will review the issue and provide an appropriate resolution.
Please do not return the item before receiving instructions from us.
Refunds
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for your purchase.
After a Shopify Payments refund is processed, the customer's bank may take up to approximately 10 business days to make the funds available.
If more than 10 business days have passed after we confirm your refund has been processed, please contact:
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary returns.
If the return is related to an error on our part, please contact us so that we can review the circumstances and provide the appropriate resolution.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible:
Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once fulfillment has started.
If your order has already shipped, you may need to wait until delivery and then request a return.
Non-Returnable Items
We may not accept returns for products that:
- Have been used or damaged after delivery
- Have been altered or modified
- Are missing original parts or accessories
- Are returned outside the applicable return period
- Are returned without prior authorization
- Do not follow the return instructions provided by Magnote
Exceptions apply where required by applicable law.
Consumer Rights
Nothing in this policy is intended to exclude or limit any mandatory consumer rights available under applicable laws.
Customers in certain countries or regions may have additional statutory cancellation, withdrawal, return, or refund rights.
Contact Us
Magnote
Website: musicfridgemagnet.com
Email: b18306263124@outlook.com
Phone: +86 183 0626 3124